Customer Testimonials
Very professional, lot's of choices on the lot. Very friendly sales person an fun..
Damion Hood did an awesome job. Very nice guy, extremely helpful. The entire dealership was all so nice
The communication with my service advisory was great. At one point, my service advisor was home ill and another service advisor picked up my case and the communication was once again above and beyond. I have always felt "heard" when I bring my vehicle to North Country Ford. Great customer service.
Damon Kimbrough and the team there at the dealership provided a smooth, pleasant purchasing experience. I would highly recommend him and the team!
Had a great experience working with Damon Kimbrough at North Country Ford in Arab, AL on my Explorer. Definitely great people to deal with there.
Very friendly and efficient staff. No run around or high pressure when purchasing a vehicle or when requiring service.
Great experience at this dealership - it was not the "normal" that I have experienced at other places. No games, no long drawn out waits, no pressure. Everything was clear - referring to the actual buying and financing phase here - "here are your options, this is what each add on brings you," etc.
My wife and I just purchased a car from North Country Ford and had a great experience. Our sales person, Mya was very helpful answering our questions and helping us find the car we were looking for. The financial officer, Tom, was also very helpful and professional. The facility was very clean and welcoming. Overall, it was a very positive experience and we left feeling we had gone to the right place to purchase our new car.
Customer-oriented from entering the dealership until driving the vehicle off the lot. The salesman was interested in our questions and answered them. The finance department was outstanding.
Friendly staff, nice environment, no pressure! If another opportunity arises to buy another vehicle will be back to buy another at North Country Ford!
I'm not sure what it is besides pure upselling when you take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When I got the quote I mentioned that I bought the tires there which comes with free rotation. He said he'd reduce the price for that. Being they have that information in the computer I wondered if he would have charged me if I hadn't mentioned it. I go to the waiting area and soon he ... Read More DealerRater - Dec 24, 2024
Charles Crittenden was a super friendly and helpful sales rep. He was easy to talk too and knowledgeable about the vehicles I was looking at. If he didn't know the answer right away he was able to look it up. With the low interest rate it was a great time to buy. He made sure the vehicle was cleaned well for me. He responded back to all my messages right away. I highly recommend him! 10 star review his nae isn't listed below.
Great buying experience. I called ahead and when I arrived the truck was pulled up front, running, and with the heated seats going. Very nice on a chilly day.
Great experiance,Matt,greg and Dave were always there explaning the process of ordering my truck .
Mr. Bauer was professional and took excellent care of us. We were happy with the finance process as well.
Prices are a bit high, selection was good. Transaction took longer than I expected. Still have not heard when cracked windshield will be repaired.
The price of our new vehicle was very reasonable and we were pleased with the value given for our trade-in. Charles and Majaaz in Sales were easy to work with and very helpful. Andrew made the financing process as painless as that can be by explaining each step and form as we went along.
Patrick Gross was very helpful with the new jeep selections. He worked hard to get us the best pricing, and it beat all the previous offers we had from other dealerships. We recommended him to our other family members, and they have also been offered a great deal after looking at many other places. It was a bit of a drive from where we live but well worth the trip for the savings!
Great people easy to work with Erin was the best Larry ad Mimi were also great to workwith
Very good overall. Hoping for a little more value on our trade-in, and a service oversight on the key fob the day we picked up our Nissan Rogue could have been avoided. But the staff was friendly, attentive and professional, from the sales person we dealt with, to financing, to the service team who corrected the key fob issue when we needed to make a second trip to correct the problem Overall, a very good experience. Would recommend this dealership to others.
Sammy Aplin was the best at understanding what we wanted and made sure to do his best at helping to get us there
We were very impressed with our experience with North Country Ford. Nice facilities and friendly staff. Devon helped us through the whole building and buying process. He was very knowledgeable and kept us in the loop the entire time. Even though this Ford dealership is farther away than others, this is where we’ll be going from now on.
Jake was awesome and took his time and made sure everything was understood. Highly recommend him!
We would always recommend anyone who wants to get a new car visit this dealership. I can guarantee you will walk away driving in a new car of your choice. It's a straightforward, helpful, and easy process.
Very good dealership. I would recommend them to everyone. Glad to do business with them.
during the purchase the first oil change is on us - sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service was prompt. The only issue I encountered was Jeff Jones (inventory manager) refused to make breakfast, but did ask if I wanted to order another one
My husband works for a different dealership so he knows the business. We were both so pleased with our service at North Country Ford. Our salesperson, Erin Anderson, is the BEST! She has been so professional, kind, competent, and accommodating. When we were finalizing buying my new Bronco, there had been an error on the part of the store that they graciously made up for, which we appreciated. They have been a pleasure to work with.
Straight forward, easy transaction. Sales and finance people made it painless. Traveled a couple hundred miles for the deal because they were responsive.
Very helpful. It was nice working with them. They have always been great to us.
The professional way I was treated and the respect shown to my wife and I was very nice.
Took the time to explain the features. Sales Rep had extensive knowledge of the Explorer . Very helpful with filling out application and downloading the app .
Very responsive and generous with their time. I felt respected as a customer and overall comfortable in a task that can be difficult-buying a used car.
North Country Ford treated me very fairly from order to delivery. They were more than fair on my trade and my new Ranger was delivered just as ordered. Jeff Jones, Matt Casper and Andy Malm were the real professionals from start to finish. Will always recommend North Country Ford to anyone looking for a new Ford.
It was an easy process buying my new car, from the new car manager on down. Everyone was friendly and made me feel wel come.
Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there ... Read More DealerRater - Jun 18, 2024
Greg Veum was my sales rep for the purchase of my car. He is easy to work with, very knowledgeable and nice. Larry in the finance office was nice too. I recommend North Country Ford in Coin Rapids the place to go for your used or new car. Thank you to all.
Geoffrey Knapp is my go to sales rep at North Country Ford. Repeat customer and plan to see him again in 4 years. Communication is very important to me. I don’t like to waste my time, wonder what is going on or not be understood. Geoffery takes the time to listen to what you want. Then he goes hunting for the perfect match. I was contacted along the way so I knew when my truck would arrive and when it would be ready. His support staff made the actual purchase easy and we were out of there in a hot ... Read More DealerRater - Jun 10, 2024
Exelente service, I will definitely come back for my next purchase, Anderw Malm and Scott were amazing. Thank you.
Had my brakes replaced, and now they don't work and make a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back to the quick lane. They said there was nothing wrong, maybe try service back in three weeks. In the meantime, I cannot drive the car for safety reasons and am missing important healthcare appointments. VERY, VERY disappointed. Looking at buying another vehicle in the next year, will NOT buy it here.
Very easy to work with. They gave me good information on my truck. Thank you very much
Sales staff very friendly , knowledgeable and very relaxed atmosphere. Had vehicles on hand that I wanted to test drive.
Erin was amazing to work with. We searched for a vehicle and she didn’t stop until we found the right one. Service after the sale has been amazing.
I would recommend for sales, two Maverick purchases went fine, now I have a "deep sleep" issue. Mfg rep has been emailing me, so I stopped by to chat, -service manager did not take time to speak to me, so I left -issue still unresolved
This is our second vehicle we have purchased in the past 6-months, and once again, Devon continues to outperform expectations. Clear 10/10 on the teams service.
I have always been happy with the service provided by North Country Ford. For several years I had my company’s work van serviced here.
I have been wanting to buy a new truck for several years. Last year I worked with Jake Olson, but decided not to purchase. Recently I was ready and Jake helped me get into the truck I wanted. Jake and the sales manager really went out of their way to help me after I made a mistake during the purchase. They didn’t have to, but they did.
Thank you North Country Ford. The 1.9% financing ... Read More DealerRater - Mar 31, 2024
I can’t believe that it’s 2024 and I still need to talk about this, but something needs to be done about how Geoffrey speaks to women on the show floor. I wanted to give him the benefit of the doubt and went to the North Country Ford dealership alone to test drive a car that I had been researching with my father. Geoffrey very obviously judged me for consulting my father while looking at cars, stating “she’s nearly 30 years old and still having her dad look at cars for her”. I simply chose to ignore this comment and ... Read More DealerRater - Mar 19, 2024
A1 service, knowledgeable and super helpful. Quick easy process 10/10 recommend north country ford.
He is Attentive, Detail oriented, Follows through, and is a nice guy. He knows is product.
My car buying experience today was seamless and effortless, Trey, Patrick, and Ashley, and finance were all amazing and made this an amazing car buying experience
Geoffrey Knapp was great to work with, along with ( I do believe Andy) in finance.
Very pleased with the whole process of purchasing our truck. Devon went above and beyond to locate a vehicle for us.
Very welcoming. Comfortable experience. I'll be back. Wally did a good job finding the right fit for me, within budget. Love the car.
Arlen was great to work with, he answered all of my questions and was patient as I looked at different vehicles. I didn't feel pressured, yet he was attentive to my needs. When I did decide to buy, the rest of the staff was pleasant and knowledgeable. Compared to other dealerships, North Country was by far the best!
They did a good job ! No issues to note. I should have asked more questions on a few things. They lowballed the trade hard. But that’s any dealer
Great dealership, great people and customer service!! I would highly recommend North Country Ford and their staff!!
They are very welcoming and ready to help out right away with any thing that you need help with.
Very friendly and great. Very friendly and great. He was helpful and I am satisfied with my new car
Buying car from North Country Ford was seamless. Their pricing was unbeatable. I recommend them.
Always checking and updating during the entire process. From sales to financing and accessories. Staff were very friendly, helpful and personable during conversations each step of the way.
Great service and friendly, the buying experience is the best I’ve had ever experienced.
Buying our car from North Country Ford was a pleasant and easy process! Great experience!
Was great experience, lots of options for what I was interested in, Scott took time to go over dashboard options making sure had general understanding
They were very friendly, patient and helpful when it came to finding the right car for me
Told Nathan my situation, and what I was looking for In a truck. Got me right into the truck I wanted, and gave very good clarity throughout the whole process.
I found a used Lincoln MKX online and went over to take a peek. Talked with Jerry Johnson and he showed us the vehicle and a couple of others. Jerry was helpful and not pushy. I came back the following day with my wife and she loved the Edge. It has every available option on it. We purchased it the same day. The small items it needed were taken care of and drove it home.
Great car buying experience. I will be back when it's time to buy another one.
Jerry is very knowledgeable about the cars he sells. ... Read More DealerRater - Feb 16, 2024
Nice buying experience. Sales lady was willing to help me with my purchase and financing.
Dealing with Mark was great. What wasn’t great was that I had to sit in the dealership for 3 hours waiting for paperwork to be finished. I also found out now 2 weeks later that my loan for my trade in hasn’t been paid off yet and I’ve tried calling twice to figure out why and nobody can seem to get back to me.
I got exactly what I wanted for a great price And I'm very happy with the new truck
Very pleased with the professionalism and great attitudes of all involved The process went very smooth no complaints
Best place I ever went to buy a car I highly recommend it to other people
We are so happy with our new Ford Maverick. Devon was very professional and patient with us and helped us a lot as well as Chad. We are very happy with the service and we recommend the location in Coon Rapids because all the people working there are friendly and professional.
Arlen was very helpful in locating a truck for us that met our needs and was also very helpful during the delivery process.
Bill Fannon was our sales manager, and he did a great job before and after the sale to make us very appreciative of the efforts put forth from the sales and finance people at Luther Lincoln.
I just purchased a Bronco Sport from North Country Ford. They have been great, helping with financing and repair of a paint chip on the car door. Plus installation of mud flaps. Everyone is very friendly, it has been wonderful dealing with them.
Nathan did well. Had an appointment to close but still had to wait at dealership
The easiest vehicle purchase for me ever! Went in to test drive and within a few hours drive it home. Extremely happy!
Wally my sales representative always treats me correctly. He is very knowledgeable on the new and used cars. I would recommend asking for Wally.
They answered my questions. They worked hard to get what I wanted. They treated me like a person.
I was searching for a vehicle, and I found it on cars.com. One of the links was to see if the vehicle is still available, so I sent out a request to see if the vehicle is still available or not. The next morning I received an email and they said the vehicle was available. When would you like to come and try it I made a phone call to the number on the email and set up a time to come and look at the vehicle. I met Devon and then we went and looked at the vehicle ... Read More DealerRater - Feb 2, 2024
Very professional and looking out for the best options for the customers situations. Awesome communication
Great people! Knowledgeable and great service! The professionalism and attention to detail was breath of fresh air!
No complaints about the dealership. The service was great and everyone was professional and easy to deal with.
Easy to work with, Great Service by Erin And Andy will definitely be recommending everyone I know to check them out!
No follow up as the sales person said he would do on 2 different vehicles.
They worked with me to find my vehicle, finance an amount, and I was able to purchase it. Top Notch.
No complaints about the dealership, they provided professional and helpful service. Even replaced a battery that was out in my new used car.
I love the service you get as soon as you come in. Appointments are kept in a timely & friendly manner. The dealers are all very welcoming and willing to help you or get immediate help. Overall it's very well-organized and the waiting is minimal.
Carrie and Tom were a great Team. It was a pleasure working with them. Look forward to future interactions.
I was very pleased with the service I received from North county ford on the Mavierick I ordered and purchased
Worst service. Brought truck in for recall. Scheduled 3 weeks out and was told it could take 2 days so I would have to leave me truck with them. After 2 days I call and truck still hadn't even been looked at. Their text line is absolute garbage as no one ever responded to my text looking for status update. So had to call in and hold time was long.
Erin was amazing....No pressure, patient, kind, helpful in explaining technology (and even scheduled extra appointments!), no interest financing for 3 years! She even picked me up at Hertz so I could return my rental without an extra day charge. I really appreciated that! She made my trade-in easy and took care of everything/very accommodating!
They were very kind enough to exchange my vehicle the next day to a different ford explorer because ours was missing some key features that we were not aware our previous purchased vehicle did not have.
Usually hate buying a new vehicle- but they made it easy and no pressure- no games and just bottom line upfront - it was a great experience and I can not say that for any of my other purchases at other dealerships
It was an easy and low stress transaction. Geoffrey tracked down an extra rebate I could qualify by modifying my loan term slightly.
Very helpful and friendly! I’ve bought multiple cars here! Thank you very much all!
Experience was awesome! Gerald will be our go to sales guy for our vehicle needs! Seamless purchase!
Jake Olson was my sales person and he was super, the kindest, most helpful and most authentic sales person I have had in my almost 50 years of buying vehicles. Now your sales/accessory people are another story. I am not real happy about them. I hope your service department is better.
On Thursday morning, Miki contacted me to retrieve my vehicle after installing accessories, including the bed. Despite wearing a high-visibility jacket while waiting for assistance, the gentleman at the service corner didn't ask if I needed help; he proceeded to call others behind me in the queue. Just so you know, I've been a loyal customer of Luther Acura at White Bear and have built a strong relationship with Dave Raineger over the years, purchasing three brand new vehicles. However, the unprofessional experience at this facility has led me to decide not to return.
Bought truck online and the process was easy and truck was delivered half way to me which made it very convenient
Had a great experience working with Jake Olson. The car I was originally thinking of purchasing was sold just before I got there, luckily Jake was able to find another similar (actually better) car that was similarly priced. Very pleased with the experience, and would recommend Jake to others looking to buy a car.