Customer Testimonials
I did not have an appointment and walked in for a Quick Lane service. The service advisors were welcoming and helpful.
My service advisor was Brandon and he was excellent. Kept me informed of how my car was doing and that I would need rear brakes in the future…they were at yellow. Customer service has always been and continues to be excellent. I will always bring my car to North Country for any service Please use this review as I had already filled one out but didn’t have Brandon’s name on it..
I went in for an oil change and they said my one year old battery was bad and needed to be replaced. The truck was starting just fine so I took it up to Forest lake ford and they said the battery was perfectly fine. Beware!
The service was excellent, my car was in great condition. It came out just how I expected it.
The service door was opened for me to drive in. They did a good job and had good coffee.
Brandon was very pleasant to work with. Very polite. Car was done in the time given.
Great Service, You have great mechanics and sales staff. I appreciate you all for the service you have provided me over the years.
Was able to schedule an appointment in a fairly quick time that made it possible to get the job completed by my timeline
I’ve always had a good experience at North Country Ford. Friendly and competent people in the service department.
Outstanding service. Work was done in a timely manner. Prices were reasonable. I have no complaints & will be returning for more service down the road.
They are super friendly and very helpful. Would definitely recommend and I will be back.
Hsve been going there since 2007. Have always been treated right!. Very fair and honest
They do a very good job of maintaining my vehicle and keeping me posted on issues that could be rising. Give them an A+.
buying the truck was great. When it had an electronic issue it took a month to resolve. I understand it took time with the "Ford Hotline", but hte hotline doesn't seem aptly named. It was a frustrating month
Team at North Country Ford were quick to respond and made my purchase extremely easy.
My F150 had a recall item which NOrth Country Foed was able to help my update. Friendly staff to greet me and take vehicle. I waited for truck in thier clean comfortable Customer lounge. My truck was updated and I am happy with the results.
Andy was awesome working with my insurance on my behalf. I would recommend there services.
Scott is a awesome sales guy very helpful..would definitely recommend him to anyone looking for a new vehicle
Was charged $150 for oil change/tire rotation then sent a coupon oil change $50
Always ready to service and/or suggest service to help me enjoy my vehicle for many more miles
Arrived on time was courteous and professional explained what he was going to do and went about his business it was nice having them come to me for a change.
The last time I brought my vehicle in for service it was much faster than the anticipated time frame. I was in and out swiftly. Everyone was pleasant and helpful. We have purchased numerous vehicles at North Country ford over the years, and always use them for service when needed. We won’t go anywhere else.
John, the salesman was great, knowledgeable and very helpful in the purchase of the Ford F150.
Needed a recall fix done. Used mobile service. They were right on time promised and very efficient.
Ryan service manager at North Country Ford is ABSOLUTELY AMAZING at what he does!!!
Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!!
Ryan GENUINELY takes care of his customers!!!
I needed to get my car in for service and Ryan got me in sooner than I expected with a rental!!! Ryan gets the job done!!! No questions asked!!! Thank you Ryan!!! I TRULY APPRECIATE YOU!!!
The service manager Ryan is kind and respectful.
This guy Ryan who is actually the service manager should be given a raise and a promotion as soon as possible!!! This ... Read More DealerRater - Sep 13, 2026
Did the first repair of defective engine harness wires pretty well as a replacement harness is not currently available from Ford. but while they had the harness apart they caused a charging system fault that I didn’t have before their service. Ask them to repair a wire that I thought was causing the fault. Was told it wasn’t the wire at fault and said it was the alternator. Talked me into a new alternator. Picked up my truck and after about two miles the same charging system fault came up again. Got home, opened up the engine harness ... Read More DealerRater - Sep 12, 2026
Great and professional service! Got everything I needed done in a timely manner with no issues!
Jason Reil was great! He was great in providing options based on what we told him we wanted in a truck. He’s very knowledgeable about the questions we asked. It was a fun and stress free experience with him.
Scott and Devin were fantastic. Got the exact van I needed. Appreciate the support and follow through
Service never is there to answer phones. Incompetent technician that worked on our truck didn't plug the wires to fan motors left us overheating on the side of road my husband had to figure out the problem lucky didn't ruin the engine.
The service was excellent! I especially appreciate that Tiffany kept me informed every step of the way. My car was ready sooner than expected and I was so happy to to with that.
I have purchased multiple work trucks in the past years. Wally is a great and makes the process painless.
From the minute you walk in your greeted by friendly faces. From the sales to finance this whole process was streamlined and I left feeling like I was treated fair and had the vehicle I wanted.
Very nice people. Service is good. I enjoy the very professional atmosphere. Bill Fn Bill Fannon is the best salesman.
Wally is awesome! Painless process from test drive to financing. Will continue to shop at North Country in the future!
This was the worst dealership experience I have ever had, and I have purchased more than 20 new vehicles over the years.
The issues began with the sales process—communication was extremely poor, with delayed responses and the need to repeatedly follow up for even basic information. I was also asked to provide unnecessary documentation despite not financing through the dealership.
Upon taking delivery of the truck, I discovered multiple serious issues. The paperwork stated the vehicle had only five miles, but it actually had 179 miles. Additionally, the hubcaps and antenna were missing at delivery.
Shortly after, the truck began throwing ... Read More DealerRater - Apr 10, 2026
Tony is a great salesperson and has helped our family get two great Ford trucks. He is very straight forward, knowledgeable, and approachable.
Outstanding service and friendly salesman and special items person, as well. Salesman did a great job keeping me updated on the status of my order.
We looked at a used Ford Edge, 2015 model at North Country Ford. Pictures on line looked great, Sales Rep talked up the car, so we drove 30 miles to look at the vehicle. After being told by sales that the vehicle was in excellent shape we discovered there was a water seal break on the liftgate and water was inside the rear light panel, when the lift gate was opened my husband watched the water run out of the broken seal (there was literally a hole in it). Sales promised to see if they could repair it but didn't think ... Read More DealerRater - Apr 1, 2026
Sales person Mya was very helpful. She was very informative and helpful. I would rate her a 10 out of 10!
We truly enjoyed working with Tony Davis, Matt the sales manager and Chad in Finance! My best experience in buying new.
10/10 would buy from here again, everything was fast, friendly and felt sure during the entire process.
I had a great experience with the sales rep at North Country Ford. He was very courteous and respectful of my time. He also gave a great orientation of the interior of the vehicle I purchased. I would return without hesitation.
We had the absolute BEST experience with Luther North Country Ford Coon Rapids. Tony Davis was so extremely helpful for every step of the process from first contact to the final sale. Everyone at Luther treated us with the utmost respect and the entire experience was outstanding.
The team at North Country Ford Lincoln was kind and courteous to me and my wife during the entire purchasing process of our new 2025 Ford Ranger. We highly recommend Barry, Grant, and the team at North Country Ford!
Bill was a fantastic source for all of my questions and requests. My experience overall with the dealership was wonderful.
Brian Norris is an outstanding guy very help full took his time to make me feel comfortable with the new experience of buying a car
Brian Norris is the absolute best sales man you will ever find. This is my 5th purchase from Brian. He gives you the best deal possible.He and I have a saying, See ya next year. He is the best.
Brian Norris is the one to see. He's very honest and respectful. I recommend talking to him.
Good communication and fast and efficient. They went through the new features of my superduty.
The process of buying was okay. I told them I have limited time and I wanted to make my time in the dealership as quick as possible. I put money hold down, till ended up taking 90 minutes to finalize everything just to move me over to finance to sign papers. All said the people were nice and the dealership was friendly.
excellent Excellent service and very Proffesional experience...Thank you all so very much,very satisfied...
I had a great experience working with the people at North Country CDJR! Donny was awesome to work with and he helped me get into a sweet new ride
Very easy to work with , everyone was so friendly.. I thought I was respected and listened too . Negotiations were fair and reasonable! It’s the 5th vehicle I have purchased from this dealership!
Thank you, Matt Elledge for helping my son find his dream car! Highly recommend this dealership and Matt in finding your next dream car!!
You would think if you buy a truck with under 2000 miles they would clean the truck. They didn't bother washing it let alone cleaning the inside.
Purchased a 2019 Chevrolet corvette stingray from Brian Norris. Very good guy and very patient.
I cannot recommend Damion Hood enough! From start to finish, he was quick, thorough, honest, and incredibly kind. I came into the process knowing exactly what I wanted — and I was very particular about the details and price range. Where others might have gotten frustrated or tried to upsell, Damion listened patiently, respected my criteria, and worked diligently to make it happen.
He never pressured me, and I always felt like he was advocating for my best interest. He kept the process smooth and efficient, and thanks to him, I drove away in the exact car I was hoping for — ... Read More DealerRater - Jul 15, 2025
Very professional, lot's of choices on the lot. Very friendly sales person an fun..
Damion Hood did an awesome job. Very nice guy, extremely helpful. The entire dealership was all so nice
The communication with my service advisory was great. At one point, my service advisor was home ill and another service advisor picked up my case and the communication was once again above and beyond. I have always felt "heard" when I bring my vehicle to North Country Ford. Great customer service.
Damon Kimbrough and the team there at the dealership provided a smooth, pleasant purchasing experience. I would highly recommend him and the team!
Had a great experience working with Damon Kimbrough at North Country Ford in Arab, AL on my Explorer. Definitely great people to deal with there.
Very friendly and efficient staff. No run around or high pressure when purchasing a vehicle or when requiring service.
Great experience at this dealership - it was not the "normal" that I have experienced at other places. No games, no long drawn out waits, no pressure. Everything was clear - referring to the actual buying and financing phase here - "here are your options, this is what each add on brings you," etc.
My wife and I just purchased a car from North Country Ford and had a great experience. Our sales person, Mya was very helpful answering our questions and helping us find the car we were looking for. The financial officer, Tom, was also very helpful and professional. The facility was very clean and welcoming. Overall, it was a very positive experience and we left feeling we had gone to the right place to purchase our new car.
Customer-oriented from entering the dealership until driving the vehicle off the lot. The salesman was interested in our questions and answered them. The finance department was outstanding.
Friendly staff, nice environment, no pressure! If another opportunity arises to buy another vehicle will be back to buy another at North Country Ford!
I'm not sure what it is besides pure upselling when you take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When I got the quote I mentioned that I bought the tires there which comes with free rotation. He said he'd reduce the price for that. Being they have that information in the computer I wondered if he would have charged me if I hadn't mentioned it. I go to the waiting area and soon he ... Read More DealerRater - Dec 23, 2024
Charles Crittenden was a super friendly and helpful sales rep. He was easy to talk too and knowledgeable about the vehicles I was looking at. If he didn't know the answer right away he was able to look it up. With the low interest rate it was a great time to buy. He made sure the vehicle was cleaned well for me. He responded back to all my messages right away. I highly recommend him! 10 star review his nae isn't listed below.
Great buying experience. I called ahead and when I arrived the truck was pulled up front, running, and with the heated seats going. Very nice on a chilly day.
Great experiance,Matt,greg and Dave were always there explaning the process of ordering my truck .
Mr. Bauer was professional and took excellent care of us. We were happy with the finance process as well.
Prices are a bit high, selection was good. Transaction took longer than I expected. Still have not heard when cracked windshield will be repaired.
The price of our new vehicle was very reasonable and we were pleased with the value given for our trade-in. Charles and Majaaz in Sales were easy to work with and very helpful. Andrew made the financing process as painless as that can be by explaining each step and form as we went along.
Patrick Gross was very helpful with the new jeep selections. He worked hard to get us the best pricing, and it beat all the previous offers we had from other dealerships. We recommended him to our other family members, and they have also been offered a great deal after looking at many other places. It was a bit of a drive from where we live but well worth the trip for the savings!
Great people easy to work with Erin was the best Larry ad Mimi were also great to workwith
Very good overall. Hoping for a little more value on our trade-in, and a service oversight on the key fob the day we picked up our Nissan Rogue could have been avoided. But the staff was friendly, attentive and professional, from the sales person we dealt with, to financing, to the service team who corrected the key fob issue when we needed to make a second trip to correct the problem Overall, a very good experience. Would recommend this dealership to others.
Sammy Aplin was the best at understanding what we wanted and made sure to do his best at helping to get us there
We were very impressed with our experience with North Country Ford. Nice facilities and friendly staff. Devon helped us through the whole building and buying process. He was very knowledgeable and kept us in the loop the entire time. Even though this Ford dealership is farther away than others, this is where we’ll be going from now on.
Jake was awesome and took his time and made sure everything was understood. Highly recommend him!
We would always recommend anyone who wants to get a new car visit this dealership. I can guarantee you will walk away driving in a new car of your choice. It's a straightforward, helpful, and easy process.
Very good dealership. I would recommend them to everyone. Glad to do business with them.
during the purchase the first oil change is on us - sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service was prompt. The only issue I encountered was Jeff Jones (inventory manager) refused to make breakfast, but did ask if I wanted to order another one
My husband works for a different dealership so he knows the business. We were both so pleased with our service at North Country Ford. Our salesperson, Erin Anderson, is the BEST! She has been so professional, kind, competent, and accommodating. When we were finalizing buying my new Bronco, there had been an error on the part of the store that they graciously made up for, which we appreciated. They have been a pleasure to work with.
Straight forward, easy transaction. Sales and finance people made it painless. Traveled a couple hundred miles for the deal because they were responsive.
Very helpful. It was nice working with them. They have always been great to us.
The professional way I was treated and the respect shown to my wife and I was very nice.
Took the time to explain the features. Sales Rep had extensive knowledge of the Explorer . Very helpful with filling out application and downloading the app .
Very responsive and generous with their time. I felt respected as a customer and overall comfortable in a task that can be difficult-buying a used car.
North Country Ford treated me very fairly from order to delivery. They were more than fair on my trade and my new Ranger was delivered just as ordered. Jeff Jones, Matt Casper and Andy Malm were the real professionals from start to finish. Will always recommend North Country Ford to anyone looking for a new Ford.
It was an easy process buying my new car, from the new car manager on down. Everyone was friendly and made me feel wel come.
Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there ... Read More DealerRater - Jun 18, 2024
Greg Veum was my sales rep for the purchase of my car. He is easy to work with, very knowledgeable and nice. Larry in the finance office was nice too. I recommend North Country Ford in Coin Rapids the place to go for your used or new car. Thank you to all.
Geoffrey Knapp is my go to sales rep at North Country Ford. Repeat customer and plan to see him again in 4 years. Communication is very important to me. I don’t like to waste my time, wonder what is going on or not be understood. Geoffery takes the time to listen to what you want. Then he goes hunting for the perfect match. I was contacted along the way so I knew when my truck would arrive and when it would be ready. His support staff made the actual purchase easy and we were out of there in a hot ... Read More DealerRater - Jun 10, 2024
Exelente service, I will definitely come back for my next purchase, Anderw Malm and Scott were amazing. Thank you.
Had my brakes replaced, and now they don't work and make a lot of noise. Was scheduled for the service department, but after making me wait for almost 20 minutes he refused to look at it and sent me back to the quick lane. They said there was nothing wrong, maybe try service back in three weeks. In the meantime, I cannot drive the car for safety reasons and am missing important healthcare appointments. VERY, VERY disappointed. Looking at buying another vehicle in the next year, will NOT buy it here.
Very easy to work with. They gave me good information on my truck. Thank you very much
Sales staff very friendly , knowledgeable and very relaxed atmosphere. Had vehicles on hand that I wanted to test drive.
Erin was amazing to work with. We searched for a vehicle and she didn’t stop until we found the right one. Service after the sale has been amazing.